TwelveWho

Support

Answers to common questions. Still stuck? Email [email protected].

Questions

How does lookup work?

Pick a team, tap in a jersey number, and TwelveWho shows you who's wearing it: name, position and size at a glance. Tap the name for the details: college, draft and injury status.

Which teams are covered?

All 32 NFL teams.

How often are rosters updated?

NFL rosters update every day, plus an evening injury update during the season. Roster data comes from public and licensed sports data providers, credited in the app's About screen. The app shows when rosters were last updated ('Roster updated' with a date and time), and injury info shows its own 'as of' time. Injury info comes from public reports, may change, and isn't provided or verified by the NFL, its teams or players. If something looks wrong, email us with the team and number and we'll check it.

Do I need an account or an internet connection?

No account is needed, and lookups work offline. Rosters are saved on your phone. NFL rosters come built in. When you're online, TwelveWho quietly checks for updated rosters each time you open it.

When can I get it?

TwelveWho is coming soon to the App Store and Google Play. Join early access to hear first. We'll use your email only for beta invites and TwelveWho launch news. Every email includes an unsubscribe link and our postal address, and you can unsubscribe anytime. Don't see our emails? Check your junk or spam folder.

How do refunds work?

Purchases are made through Apple or Google. Apple handles all App Store refunds: request a refund at reportaproblem.apple.com. On Android, you can ask Google Play for a refund within 48 hours of buying, from your Google Play order history (Google's refund policy). After 48 hours, email us and we'll take a look. Either way, we're happy to help if you have a problem with the app.

Is TwelveWho connected to the NFL?

No. TwelveWho is an independent app. It isn't affiliated with, endorsed by, or sponsored by the NFL, the NFLPA, any NFL team, any player, or their licensing companies. Team names are used only to identify them. See the note at the bottom of this page.

I'm a player (or a player's parent) and something about me is wrong. Can you fix or remove it?

Yes. Email [email protected] with the team, number and what's wrong. We'll correct errors, usually within a few days, and we'll consider any request to remove a listing.

Contact

Email [email protected]. Please include your phone model, the team and the number you looked up if you're reporting a problem.